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Most of a shop’s support mail is the same handful of questions: where is my order, when will it arrive, can I return this, is this in stock. Answering one means opening the order in the Selly panel, finding the parcel number, and writing the reply. Sensbot Email Assistant does both parts for shops on Selly. It reads the mail arriving in your support mailbox, finds the order the customer is writing about in your Selly data, and leaves the reply waiting in your Drafts folder: the order status, the carrier, the tracking number with its tracking link. You open the draft, change what you want, and send it.
The assistant never sends. Every reply is a draft in your own mailbox until a person sends it.
Selly has no app store, so there is nothing to install. You create one read-only API key in your Selly panel and send it to us, and we connect your shop. The key cannot change anything in your shop, and it only works from Sensbot’s server.

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Before you start

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Step 1 · Create a read-only API key in Selly

  1. In your Selly admin panel, open Konfiguracja, then Rest API.
The Selly admin menu with Konfiguracja opened and the Rest API item highlighted
  1. In the Dodaj nowy klucz (Add new key) box, fill in:
    • Nazwa (Name): Sensbot
    • Uprawnienia (scope): READ. The form starts on READWRITE, so change it. Sensbot only reads.
    • IP dostępu (Allowed IP): 116.203.232.49. This is Sensbot’s server; the key will work from nowhere else.
    • Aktywny (Active): Tak
  2. Click Utwórz (Create).
The Selly API configuration page with the new key form filled in: name Sensbot, scope READ, allowed IP 116.203.232.49 Selly opens the new key and shows its Identyfikator (identifier) and Secret. Keep this page open for step 2. The Selly API key page showing the Identyfikator and Secret fields, masked in this screenshot, with scope READ and allowed IP 116.203.232.49

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Step 2 · Send us the key

Write to support@sensbot.ai with:
  • The address of your shop, for example https://yourshop.pl
  • The Identyfikator and the Secret from step 1
  • The email address you want your Sensbot account on
Sending the key by email is safe enough here: it can only read, and Selly accepts it only from Sensbot’s server address. Would rather not send it by email anyway? Say so and we will agree another way.

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Step 3 · We connect your shop, you set your password

  1. We check the key against your shop and import your products, categories and recent orders.
  2. We create your Sensbot account and email you a link to set your password. The link is valid for 30 days.
  3. Open the link, choose a password, and you are in the Sensbot dashboard.
Link expired or lost? Go to platform.sensbot.ai, click Forgot password, and enter the same email address. You get a fresh link.
From here on, Sensbot keeps your Selly data current on its own, checking for new and changed orders every few minutes.

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Step 4 · Connect your mailbox

Until a mailbox is attached, the assistant has nothing to read and writes no drafts.
  1. In the dashboard, open the Email Assistant tab for your shop.
  2. Click Connect Email Account and choose how to connect:
    • Gmail: sign in to Google and confirm access.
    • Outlook / Microsoft 365: sign in to Microsoft and confirm access.
    • IMAP / SMTP: enter your mail server details.
The Email Integrations screen with Gmail, Outlook and IMAP/SMTP cards, each with an Install button The Sensbot dashboard Email Assistant tab with the Connect Email Account button and the three setup steps Shared mailboxes such as info@yourshop.pl on Microsoft 365 need a little extra care: see Microsoft 365 Setup. Answering customers in Thulium rather than in a mailbox? See Thulium. The assistant then reads the replies you have already sent and copies how your shop writes: greeting, sign-off, length, how formal you are. Shape it further in the dashboard:

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What Sensbot reads from Selly

Sensbot reads only. It never changes an order, a product or a setting in Selly.

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Disconnecting

In Selly, open Konfiguracja → Rest API, open the Sensbot key and set Aktywny to Nie, or delete the key. Sensbot loses access immediately. Write to support@sensbot.ai if you also want your Sensbot account closed.