Skip to main content
Bring intelligent AI-powered FAQ to your Shopify store with the Sensbot FAQ Generator. Follow these simple steps to install and activate it.

​
✅ Step 1: Install Sensbot from the Shopify App Store

  1. Go to the Sensbot AI Chatbot app page.
  2. Click Install, then follow the prompts to install it in your Shopify store.

​
✅ Step 2: Open Sensbot Settings

  1. In your Shopify admin, go to Apps > Sensbot.
  2. The Sensbot settings page will open (within an iframe).
  3. Sensbot will begin syncing your store’s products and orders.
⏳ Note: Syncing can take a few minutes for small stores, and up to a few hours for very large ones. You can continue setup while syncing completes in the background.

​
✅ Step 3: Enable FAQ Generator App Embed

  1. In the Sensbot settings, click the “Enable App Embed” button.
    This will redirect you to the correct section in your Shopify Theme Editor.
  1. In the Theme Editor:
    • Find Sensbot AI FAQ Generator under App Embeds.
    • Toggle the switch to Enable Sensbot AI FAQ Generator.
    • Click the Save button in the top-right corner.
⚠️ Important: You must click Save for the FAQ feature to activate on your storefront.

​
✅ Step 4: Add FAQ Code to Your Page

  1. In your Shopify admin, go to Online Store > Pages.
  2. Select or create the page where you want the FAQ to appear (e.g., “Frequently Asked Questions”).
  3. Click the code icon (</>) in the content editor toolbar to switch to HTML editing mode.
  4. Add the following code where you want the FAQ to display:
<div id="sensbot-faq"></div>
  1. Click Save to save your changes.
💡 Tip: You can add this code anywhere in your page’s HTML content. The FAQ will render at that location.

​
✅ Step 5: Configure FAQ Generator

Turn your support emails into instant answers for customers. Every time your team helps a customer by email, that knowledge can now be reused — automatically. We detect answered emails and automatically process them to create helpful FAQ entries:
  • Extract the question
  • Understand your team’s response
  • Create a new help entry (or update an existing one)
  • Make it instantly available for others
The easiest and most efficient way to automatically process your support emails:
  1. Connect your email account (Gmail, Outlook, or IMAP/SMTP)
  2. Our system automatically detects answered customer emails
  3. FAQ entries are created automatically from your support conversations
  4. No manual forwarding or BCC required

​
Manual Forward/BCC Method

For users who prefer manual control or can’t connect their email account:
  1. When replying to customer emails, BCC or forward them to your unique Sensbot email address
  2. Our system reads the message, understands what was asked, and how your team responded
  3. A new help entry is created automatically — or an existing one is updated if the question has already been answered
  4. These entries show up in your Help Center and are available to the chatbot as well (if enabled)
⚠️ Important: The email should contain BOTH the customer’s question and your support team’s response/answer.
💡 What kind of emails work best? Product or shipping questions, returns/refunds/warranty info, common issues or complaints, and how-to advice or setup guides.

​
Customize FAQ Appearance

You can customize the appearance of your FAQ page to match your brand:
  • Change fonts and colors: Adjust typography and color scheme to align with your store’s branding
  • Choose widget view: Select between nested or flat FAQ widget view to best fit your page layout
  • Adjust styling: Fine-tune the overall appearance of the FAQ page to create a seamless experience for your customers

​
🎉 Done!

Sensbot FAQ Generator is now live and ready to help your store visitors find answers quickly. For support contact us at [email protected].