Skip to main content
If your orders go through BaseLinker (now trading as Base), that is usually where the most current answer to “where is my order” lives: the status your team set, the parcel and its tracking number, and orders from Allegro and other marketplaces that your shop platform never sees. Once BaseLinker is connected, the chatbot and the Email Assistant check it first when a customer asks about an order, and fall back to the order data from your shop platform when BaseLinker has nothing.
Sensbot only reads from BaseLinker. With a read-only token it cannot change an order, a status or a parcel.

​
Before you start

Is your shop on a platform without a Sensbot app (for example PrestaShop or a shop built in-house)? Write to support@sensbot.ai after connecting, and we switch order answers on for your shop.

​
Step 1 · Create a read-only token in BaseLinker

  1. In BaseLinker, open the menu in the top-right corner and click My account.
  2. Open the API tab.
  3. Name the token, for example Sensbot.
  4. Allow read methods only. Sensbot never needs to write.
  5. Click Generate token and copy it.

​
Step 2 · Paste it in Sensbot

  1. In the Sensbot dashboard, open Integrations.
  2. Scroll to Order and shipping systems and find the BaseLinker card.
  3. Paste the token into API token and click Connect.
The Order and shipping systems section in Sensbot Integrations, with the BaseLinker card, a token pasted into the API token field and the Connect button Sensbot checks the token before saving it. If BaseLinker does not accept it, the card says so and nothing is saved.

​
Step 3 · Check the card

Once connected, the card shows:
  • Orders in the last 30 days: how many orders BaseLinker holds for that period.
  • Order sources: where those orders came from, for example your shop, Allegro or phone orders.
The BaseLinker card marked Connected, showing 412 orders in the last 30 days from three sources: My shop, Allegro and Phone orders From now on the chatbot and the Email Assistant use BaseLinker for order questions.

​
What the customer gets

To get order details, the customer gives the order number plus the email address or phone number used on the order. In email, the sender’s address counts as the email.
Allegro often hides the buyer’s real email address behind its own, so for Allegro orders the phone number is the reliable way to find the order. Product questions are not answered from BaseLinker: they still come from your product feed or your shop platform.

​
Disconnecting

On the BaseLinker card in Integrations, click Disconnect. The chatbot and the Email Assistant go back to the order data from your shop platform only. To cut access on BaseLinker’s side too, delete the token in My account → API.