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Sensbot for IdoSell FAQ Generator – Installation & Setup Guide

Bring intelligent AI-powered FAQ to your IdoSell store with the Sensbot FAQ Generator. Follow these steps to install and configure it.

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✅ Step 1: Install Sensbot from the Apps Section

  1. In your IdoSell admin panel, go to Apps.
  2. Search for Sensbot AI in the list.
  3. Click Install and follow the prompts.

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✅ Step 2: Open Sensbot Settings

  1. After installation, go to Customers > Sensbot FAQ Generator.
  2. The Sensbot settings panel will open (in an embedded view).
⏳ Note: Initialization may take a few minutes. You can proceed with configuration while syncing continues in the background.

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✅ Step 3: Add FAQ Code to Your Page

  1. In your IdoSell admin panel, go to Content > Pages (or Pages).
  2. Select or create the page where you want the FAQ to appear (e.g., “Frequently Asked Questions”).
  3. Click Advanced editing to switch to HTML editing mode.
  4. Add the following code where you want the FAQ to display:
<div id="sensbot-faq"></div>
  1. Click Save to save your changes.
💡 Tip: You can add this code anywhere in your page’s HTML content. The FAQ will render at that location.

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✅ Step 4: Configure FAQ Generator

Turn your support emails into instant answers for customers. Every time your team helps a customer by email, that knowledge can now be reused — automatically. We detect answered emails and automatically process them to create helpful FAQ entries:
  • Extract the question
  • Understand your team’s response
  • Create a new help entry (or update an existing one)
  • Make it instantly available for others
The easiest and most efficient way to automatically process your support emails:
  1. Connect your email account (Gmail, Outlook, or IMAP/SMTP)
  2. Our system automatically detects answered customer emails
  3. FAQ entries are created automatically from your support conversations
  4. No manual forwarding or BCC required

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Manual Forward/BCC Method

For users who prefer manual control or can’t connect their email account:
  1. When replying to customer emails, BCC or forward them to your unique Sensbot email address
  2. Our system reads the message, understands what was asked, and how your team responded
  3. A new help entry is created automatically — or an existing one is updated if the question has already been answered
  4. These entries show up in your Help Center and are available to the chatbot as well (if enabled)
⚠️ Important: The email should contain BOTH the customer’s question and your support team’s response/answer.
💡 What kind of emails work best? Product or shipping questions, returns/refunds/warranty info, common issues or complaints, and how-to advice or setup guides.

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Customize FAQ Appearance

You can customize the appearance of your FAQ page to match your brand:
  • Change fonts and colors: Adjust typography and color scheme to align with your store’s branding
  • Choose widget view: Select between nested or flat FAQ widget view to best fit your page layout
  • Adjust styling: Fine-tune the overall appearance of the FAQ page to create a seamless experience for your customers

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🎉 Done!

Sensbot FAQ Generator is now live and ready to help your store visitors find answers quickly. Need help? Contact us at [email protected].