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Sensbot puts an AI chatbot on your Ecwid storefront. It answers shoppers from your live store data: products, sizes and options, stock, prices and sale prices, and the status of a specific order. It also learns your shipping, payment and return rules from your own store pages.
Sensbot only reads your store. It never changes a product, an order or a setting.

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Before you start

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Step 1 · Install Sensbot from the App Market

  1. In your Ecwid admin, open Apps → App Market and search for Sensbot.
  2. Click Install and approve the access the app asks for. All of it is read-only.
The 14-day free trial starts with the install. No card is needed in Sensbot: the subscription runs through your Ecwid account.

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Step 2 · Open Sensbot inside your Ecwid admin

  1. Open My Sales → Sensbot (or Apps → My Apps → Sensbot → Open app).
  2. The Sensbot dashboard opens inside your Ecwid admin. There is no separate account to create and no password to remember.
  3. Sensbot starts loading your products and orders and reads your public store pages (shipping, payment, returns, terms, contact).
Loading takes a few minutes for a small catalog and longer for a large one. You can change the settings while it runs.

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Step 3 · Check the chat window on your storefront

Open your storefront in a new browser tab. The chat window appears in the corner by itself, with no code to paste and no theme to edit. If your store has more than one language, the chatbot answers in the language of the storefront the shopper is on, and in the language the shopper writes in.

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Step 4 · Make it yours

In the Sensbot dashboard you can change:
  • Appearance: the chatbot’s name, colors, avatar and welcome message.
  • Knowledge base: add web pages or upload files (PDF, Word, Excel, text) with anything that is not on your store pages, such as size guides or wholesale terms.
  • Behavior: how the chatbot speaks to your shoppers and what it should pass on to you.
Every conversation is saved in the dashboard, so you can read what shoppers asked.

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What the chatbot can answer

The chatbot only talks about an order when the shopper gives both the order number and the email address the order was placed with. Nobody can read someone else’s order by guessing numbers.

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Plans and billing

Every plan starts with a 14-day free trial. Billing runs through Ecwid, with no per-message fees. To change or cancel your plan, use the plan button in the Sensbot dashboard, which takes you to Ecwid’s own plan page.

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Uninstalling

Remove the app in Apps → My Apps. The chat window disappears from your storefront and your subscription ends. Your settings are kept, so if you install again later, the chatbot comes back as you left it.

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Your data

Sensbot uses your store data only to answer your shoppers. When you delete a customer’s personal data in Ecwid, the request reaches us automatically and we delete that customer’s orders from Sensbot as well. To get a copy of the data we hold, or to have all of your store’s data deleted, write to info@sensbot.ai. Details: Privacy policy.
Questions? Write to support@sensbot.ai.