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Use custom instructions to fine-tune your Sensbot AI chatbot’s behavior beyond the basic personality settings.

Additional Agent Instructions

Located at the bottom of the Agent Settings section, this is a powerful free-form text field where you can fine-tune your chatbot’s behavior using natural language. Additional Agent Instructions field in Agent Settings Purpose: These custom instructions are added on top of the AI’s base programming, allowing you to guide specific behaviors, communication styles, and handling of edge cases. What You Can Control:
  • Specific phrasing preferences
  • Industry-specific terminology
  • How to handle certain types of questions
  • Brand-specific communication rules
  • Formatting preferences
  • Emoji usage
  • Response structure

Examples of Additional Instructions

Formatting & Structure:
Brand Voice Refinement:
Emoji Guidelines:
Product Guidance:
Tone Refinement:
Specific Limitations:
Industry-Specific Examples: For a Fashion Brand:
For a Technical/B2B Company:
For a Wellness Brand:

Best Practices for Additional Instructions

Do:
  • ✅ Be specific and clear
  • ✅ Focus on 2-4 main directives
  • ✅ Use simple, direct language
  • ✅ Test changes and iterate
  • ✅ Align with your brand guidelines
  • ✅ Update seasonally if needed
Don’t:
  • ❌ Write overly long instructions (keep under 200 words)
  • ❌ Give conflicting directions (“be formal” and “be casual”)
  • ❌ Use vague language (“be nice”)
  • ❌ Try to completely override the base personality
  • ❌ Include sensitive business logic or rules
  • ❌ Add instructions that contradict chosen tone settings
Optimal Length: 50-150 words, 2-5 specific instructions

Seasonal and Campaign Adjustments

Consider updating behavior settings for: Holiday Seasons:
Product Launches:
Sales and Promotions:

Next Steps