> ## Documentation Index
> Fetch the complete documentation index at: https://docs.sensbot.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Sensbot Support

> Get help with Sensbot AI Email Assistant and other Sensbot apps

## 📧 Contact Information

### Email Support

**[support@sensbot.ai](mailto:support@sensbot.ai)**

For all technical questions, installation issues, and general inquiries, contact us at:

<Card title="Email Support" icon="envelope" href="mailto:support@sensbot.ai">
  **[support@sensbot.ai](mailto:support@sensbot.ai)**
</Card>

### Response Time

We respond within **1 business day**.

### Support Hours

Monday to Friday, 9:00–17:00 CET

***

## 📝 What to Include in Support Requests

To help us resolve your issue quickly, please include the following information when contacting support:

<AccordionGroup>
  <Accordion title="Store Domain" icon="globe">
    Your store URL (e.g., mystore.myshopify.com)
  </Accordion>

  <Accordion title="Platform" icon="shop">
    Which platform you're using (IdoSell, Shopify, Shoper, WooCommerce, or Upgates)
  </Accordion>

  <Accordion title="Description of the Issue" icon="message">
    A clear description of what's happening and what you expected to happen
  </Accordion>

  <Accordion title="Screenshot (if possible)" icon="image">
    Screenshots or screen recordings help us understand the issue faster
  </Accordion>
</AccordionGroup>

Providing these details reduces back-and-forth and helps us resolve your issue faster.