> ## Documentation Index
> Fetch the complete documentation index at: https://docs.sensbot.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Outlook on the web – Installation

> How to install the Sensbot AI add-in for Outlook on the web and the new Outlook for Windows — for Microsoft 365 administrators and personal Outlook.com accounts

# Outlook on the web – Installation

The Sensbot AI add-in for **Outlook on the web** drafts AI replies to customer emails directly inside Outlook, using your real store data such as orders, products, and shipping status. It appears in the same Outlook add-ins toolbar and shows the identical Sensbot AI panel as the [classic desktop add-in](/customization/email-assistant/outlook-addin/installation).

<Note>
  This procedure also applies to the **new Outlook for Windows** — the new desktop app uses the same web add-in. Follow these steps whether you use Outlook in a browser or the new Outlook for Windows app. The [classic desktop installer](/customization/email-assistant/outlook-addin/installation) is only for the older classic Outlook.

  Not sure which app you have? Check the icon — **Outlook (classic)** on the left, the **new Outlook** on the right:

  <img src="https://mintcdn.com/sensbotai/AoMuunmZYxFvKuIz/images/general/outlook/outlook-classic-vs-new.jpeg?fit=max&auto=format&n=AoMuunmZYxFvKuIz&q=85&s=376d4af13db3dca571eba16ebfc5ec77" alt="Outlook (classic) icon next to the new Outlook icon" width="270" height="119" data-path="images/general/outlook/outlook-classic-vs-new.jpeg" />
</Note>

How you install it depends on your account type:

* **Business / work account (Microsoft 365)** — your administrator installs it once for everyone. See **Path A**.
* **Personal account (Outlook.com / free)** — you install it yourself. See **Path B**.

Both paths use the same manifest. **Business** accounts provide it as a link; **personal** accounts download it and upload the file.

<Warning>
  The web add-in supports **only Microsoft mailboxes** (Microsoft 365 or Outlook.com). If your support inbox is a **Gmail, IMAP, or POP** account connected to Outlook, use the [classic desktop add-in](/customization/email-assistant/outlook-addin/installation) instead.
</Warning>

```
https://platform.sensbot.ai/outlook/manifest.xml
```

***

## Path A · Business / Microsoft 365 (administrator install)

This path is for a Microsoft 365 **global administrator**. It deploys the Sensbot **panel** to your organization so it appears automatically in your users' Outlook, with no per-user installation.

<Note>
  Installing the panel is separate from connecting the mailbox Sensbot drafts replies for. If you use a **shared mailbox** (like `info@yourstore.com`), or you hit a **"Need admin approval"** screen when connecting, see [Microsoft 365 Setup](/customization/email-assistant/outlook-addin/microsoft-365-setup).
</Note>

### Before you start

* You need to be a **Global administrator** (or Office Apps admin) in Microsoft 365.
* Your users must have **Exchange Online mailboxes** (any Microsoft 365 Business or Enterprise plan).

### Step 1 · Open Integrated apps

1. Go to the Microsoft 365 admin center: **[https://admin.microsoft.com](https://admin.microsoft.com)**
2. In the left menu, select **Settings**, then **Integrated apps**.
3. Select **Upload custom apps**.

<img src="https://mintcdn.com/sensbotai/AoMuunmZYxFvKuIz/images/general/outlook/outlook-web-admin-1-integrated-apps.png?fit=max&auto=format&n=AoMuunmZYxFvKuIz&q=85&s=b51bd26b5f7973b50e8a0b6b1f7e8e72" alt="Microsoft 365 admin center, Settings → Integrated apps, with the Upload custom apps button" width="1460" height="975" data-path="images/general/outlook/outlook-web-admin-1-integrated-apps.png" />

### Step 2 · Add the Sensbot manifest

1. For **App type**, choose **Office Add-in**.
2. Choose **Provide link to manifest file**.
3. Paste the manifest link:

   ```
   https://platform.sensbot.ai/outlook/manifest.xml
   ```
4. Select **Validate**, then **Next**.

<img src="https://mintcdn.com/sensbotai/AoMuunmZYxFvKuIz/images/general/outlook/outlook-web-admin-2-manifest-link.png?fit=max&auto=format&n=AoMuunmZYxFvKuIz&q=85&s=cb687eb9e7754db0e5faa130ab50246a" alt="The Upload custom apps dialog with App type set to Office Add-in and the manifest link pasted" width="1465" height="979" data-path="images/general/outlook/outlook-web-admin-2-manifest-link.png" />

### Step 3 · Choose who gets it

On the **Add users** page, choose one of:

* **Just me** — to test on your own mailbox first (recommended for the first run).
* **Specific users/groups** — for a pilot group or a department.
* **Entire organization** — for everyone.

Select **Next**.

### Step 4 · Accept permissions and deploy

1. Review the requested capabilities (read the current message and create a reply) and select **Next**.
2. Review the summary and select **Finish deployment**, then **Done**.

The add-in is now deployed. There is nothing for your users to install. It appears in the **Integrated apps** list with a **Status** of **OK**.

<img src="https://mintcdn.com/sensbotai/AoMuunmZYxFvKuIz/images/general/outlook/outlook-web-admin-3-installed.png?fit=max&auto=format&n=AoMuunmZYxFvKuIz&q=85&s=2904e6fcbbd9c1771a567304b87d0f20" alt="Sensbot listed under Deployed apps in Integrated apps with status OK" width="1244" height="818" data-path="images/general/outlook/outlook-web-admin-3-installed.png" />

### Step 5 · Wait for it to appear

<Warning>
  **Deployment can take up to 72 hours to reach all users.** It usually appears within a few minutes, but this delay is set by **Microsoft, not by Sensbot** — if the add-in isn't visible yet, it's most likely still propagating.
</Warning>

* Deployment reaches users automatically. This usually takes a few minutes, and in some cases <Tooltip tip="This delay is set by Microsoft, not by Sensbot.">**up to 72 hours**</Tooltip>.
* Ask users to fully **restart Outlook** once, or to sign out and back in to Outlook on the web.

Continue to [Usage](/customization/email-assistant/outlook-addin/web-usage).

***

## Path B · Personal account (Outlook.com / free)

On a personal Outlook.com account you add Sensbot yourself by downloading the manifest file and uploading it.

### Step 1 · Download the manifest file

1. Open this link in your browser: **[https://platform.sensbot.ai/outlook/manifest.xml](https://platform.sensbot.ai/outlook/manifest.xml)**
2. Save the page to your computer as **manifest.xml** (right-click, then **Save as**).

### Step 2 · Open the custom add-in dialog

1. In Outlook, open or select any email.
2. Open the add-in picker and select **Get add-ins** (you may find it under the **...** more actions menu).

<img src="https://mintcdn.com/sensbotai/AoMuunmZYxFvKuIz/images/general/outlook/outlook-web-personal-1-get-addins.png?fit=max&auto=format&n=AoMuunmZYxFvKuIz&q=85&s=54cc0a9f399ad2c0ac6749227695ef94" alt="The Get add-ins button in the Outlook add-in picker" width="386" height="423" data-path="images/general/outlook/outlook-web-personal-1-get-addins.png" />

3. Select the **My add-ins** tab.
4. Scroll down to **Custom Addins**.
5. Select **Add a custom add-in**, then choose **Add from file** and select the **manifest.xml** you downloaded in Step 1.

<img src="https://mintcdn.com/sensbotai/AoMuunmZYxFvKuIz/images/general/outlook/outlook-web-personal-2-add-custom-addin.png?fit=max&auto=format&n=AoMuunmZYxFvKuIz&q=85&s=c6550878340ba2c0b0e26aa499e7c23d" alt="Add-Ins for Outlook dialog, My add-ins tab, Custom Addins section with the Add a custom add-in button" width="1073" height="746" data-path="images/general/outlook/outlook-web-personal-2-add-custom-addin.png" />

### Step 3 · Confirm

1. Accept the prompt to install the add-in.
2. The **Sensbot** button now appears on the ribbon.

Continue to [Usage](/customization/email-assistant/outlook-addin/web-usage).

***

## Troubleshooting

### The Sensbot button appears but nothing happens when clicked (business accounts)

This is almost always caused by **optional connected experiences** being turned off in your tenant. Sensbot loads its interface over the internet, which requires this setting.

Enable it one of these ways:

* **Per user (Outlook on Windows):** **File → Office Account → Account Privacy → Manage Settings**. Turn on **optional connected experiences**, then restart Outlook.
* **For the organization (admin):** In the Microsoft 365 Apps admin center (**[https://config.office.com](https://config.office.com)**), open **Customization → Policy Management**, and enable **Allow the use of additional optional connected experiences in Office**.

After enabling it, fully restart Outlook and try again.

### The button does not appear yet

* Fully restart Outlook, or sign out and back in to Outlook on the web.
* For business accounts, allow <Tooltip tip="This delay is set by Microsoft, not by Sensbot.">**up to 72 hours**</Tooltip> for the deployment to reach everyone.

***

## Updating the add-in later

* **Business:** repeat **Path A · Step 2** with the same manifest link.
* **Personal:** remove and re-add it (**Path B**).

Users may need to restart Outlook once after an update.

## Removing the add-in

* **Business:** Microsoft 365 admin center → **Settings → Integrated apps**, select **Sensbot**, then **Remove**.
* **Personal:** **Get Add-ins → My add-ins**, find **Sensbot** under Custom Add-ins, then remove it.

## Need help

Contact us at **[https://sensbot.ai](https://sensbot.ai)** or email **[support@sensbot.ai](mailto:support@sensbot.ai)** and we will help you complete the setup.