> ## Documentation Index
> Fetch the complete documentation index at: https://docs.sensbot.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Outlook Add-in – Installation

> How to install the Sensbot AI add-in for classic desktop Outlook on Windows

# Outlook Add-in – Installation

There are two versions of the Sensbot Outlook Add-in. This page covers the **classic desktop** version, for the older classic Outlook application on Windows.

<Note>
  Using **Outlook on the web** or the **new Outlook for Windows** (the new desktop app)? Don't use this installer — follow [Web installation](/customization/email-assistant/outlook-addin/web-installation) instead. Both use the same web add-in.

  Not sure which app you have? Check the icon — **Outlook (classic)** on the left (this installer), the **new Outlook** on the right (use the web procedure):

  <img src="https://mintcdn.com/sensbotai/AoMuunmZYxFvKuIz/images/general/outlook/outlook-classic-vs-new.jpeg?fit=max&auto=format&n=AoMuunmZYxFvKuIz&q=85&s=376d4af13db3dca571eba16ebfc5ec77" alt="Outlook (classic) icon next to the new Outlook icon" width="270" height="119" data-path="images/general/outlook/outlook-classic-vs-new.jpeg" />
</Note>

***

## Classic Outlook (desktop)

The desktop add-in runs inside the Microsoft Outlook application on Windows. It works with Microsoft 365 accounts as well as any other email provider you have set up in Outlook (Gmail, IMAP/SMTP, and others).

### Requirements

* **Windows** with **Microsoft Outlook** (desktop) installed
* **.NET Framework 4.7.2** or higher (Windows will prompt you to install it if missing)
* **Microsoft Edge WebView2** (pre-installed on Windows 10 and 11; download from Microsoft if prompted)

### Installation steps

**1. Download the installer**

Download the installer from:

**[https://sensbot.ai/downloads/SensbotOutlookAddIn.msi](https://sensbot.ai/downloads/SensbotOutlookAddIn.msi)**

**2. Run the installer**

Double-click the downloaded `SensbotOutlookAddIn.msi` file to launch the setup wizard.

<img src="https://mintcdn.com/sensbotai/5tUnXckMj8quyEHO/images/general/outlook/outlook-installer.png?fit=max&auto=format&n=5tUnXckMj8quyEHO&q=85&s=b9f5367a20328f8b4e3013b6712ce220" alt="Installer launch screen" width="495" height="387" data-path="images/general/outlook/outlook-installer.png" />

**3. Follow the setup wizard**

Accept the licence agreement and choose an installation folder (the default is recommended). Click **Install** and wait for the setup to finish.

**4. Complete the installation**

When the wizard shows the completion screen, take note of the message asking you to restart Outlook. Click **Finish**.

**5. Restart Outlook**

Close Outlook completely — including from the system tray if it is running there — then start Outlook again. The add-in only loads after a full restart.

### Finding and opening the add-in

After restarting Outlook, the **Sensbot AI** button appears in two places in the ribbon:

* **Home** tab → **Sensbot AI** group → **Sensbot AI** button
* **Sensbot** tab → **AI** group → **Sensbot AI** button

Click either button to open the **Sensbot AI** side pane on the right side of the Outlook window.

<img src="https://mintcdn.com/sensbotai/5tUnXckMj8quyEHO/images/general/outlook/outlook-pane.png?fit=max&auto=format&n=5tUnXckMj8quyEHO&q=85&s=cf3a1f8b516367e1536b5f3070ea9a29" alt="Sensbot AI buttons in the Outlook ribbon (Home tab and Sensbot tab) with the Sensbot AI side pane open" width="1509" height="886" data-path="images/general/outlook/outlook-pane.png" />

### Login to Sensbot

When you open the add-in for the first time, you'll need to log in to your Sensbot account.

<img src="https://mintcdn.com/sensbotai/lP7_Muvr2QihS69a/images/general/outlook/outlook-login.png?fit=max&auto=format&n=lP7_Muvr2QihS69a&q=85&s=b72e946b0db72020faccf57896fdba7f" alt="Sensbot login screen in Outlook" width="390" height="739" data-path="images/general/outlook/outlook-login.png" />

Enter your email and password to access the add-in.

#### Don't have standalone access yet?

If you've been using Sensbot only through your e-commerce platform (Shopify, IdoSell, Shoper, etc.) and don't have a direct login password yet, you need to enable standalone access first:

1. Open the Sensbot app inside your e-commerce platform
2. Go to **Account → Profile**
3. Click the orange button **"Enable direct access"**

<img src="https://mintcdn.com/sensbotai/lP7_Muvr2QihS69a/images/general/enable-standalone.png?fit=max&auto=format&n=lP7_Muvr2QihS69a&q=85&s=e172e58c5e5517f147de2669a04663e5" alt="Enable standalone access button" width="1392" height="477" data-path="images/general/enable-standalone.png" />

This will allow you to create a password for your account and log in directly to [https://platform.sensbot.ai/](https://platform.sensbot.ai/) or inside the Sensbot Outlook add-in.

### Uninstalling

Go to **Settings → Apps → Installed apps** (or **Add or remove programs**), find **Sensbot Outlook Add-In**, and select **Uninstall**. Restart Outlook after the process completes.

***

## Outlook on the web

<Note>
  Using Outlook on the web instead of the desktop app? The web add-in installs from a manifest link — no separate installer required. See [Web installation](/customization/email-assistant/outlook-addin/web-installation) for the administrator (Microsoft 365) and personal (Outlook.com) steps.
</Note>