> ## Documentation Index
> Fetch the complete documentation index at: https://docs.sensbot.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Chat Availability & Persistence

> Control when your chatbot is available and how it remembers conversations

Manage when your Sensbot AI chatbot appears on your website and how it handles conversation history across user sessions.

## Availability Schedule

Control when the chatbot is visible to your website visitors.

<img src="https://mintcdn.com/sensbotai/azehl1xUrIad_7iF/images/customization/availability-schedule-access.png?fit=max&auto=format&n=azehl1xUrIad_7iF&q=85&s=523a0e745b0732f4e1e06be35bd75442" alt="Availability schedule settings access" width="1303" height="637" data-path="images/customization/availability-schedule-access.png" />

**Options:**

* **Disabled (24/7):** Chatbot available all the time
* **Schedule Enabled:** Set specific days and hours when it's visible

### When to Use Scheduling

**Match your customer support hours:**

* Show chatbot only during business hours (e.g., 9 AM - 6 PM)
* Align with when human support is available for handoffs
* Set different hours for different days (e.g., shorter weekend hours)

**Hide during maintenance windows:**

* Temporarily disable during site updates
* Prevent customer interactions when systems are down
* Avoid confusion during planned outages

**Enable only during peak shopping hours:**

* Show chatbot during high-traffic periods
* Target specific time zones for international stores
* Optimize for when conversion rates are highest

### Setting Up a Schedule

<img src="https://mintcdn.com/sensbotai/azehl1xUrIad_7iF/images/customization/availability-schedule-editing.png?fit=max&auto=format&n=azehl1xUrIad_7iF&q=85&s=7d861cba3ccf38d56bc7234c38fdfbde" alt="Availability schedule editor interface" width="688" height="594" data-path="images/customization/availability-schedule-editing.png" />

## Chat Persistence

Control how long the chatbot remembers conversations with each visitor.

### Persistence Options

**Never forget:**

* Keeps full chat history indefinitely
* Remembers conversations across all visits
* User returns days later and continues same conversation

**Forget when all tabs closed:**

* Remembers conversation while browsing site
* Clears memory when all browser tabs close
* Fresh start on next visit

**Forget after tab closed:**

* Clears conversation when active tab closes
* Most privacy-focused option
* Each page visit is treated as new conversation

## Next Steps

* **[Colors & Branding](/customization/appearance/colors)** - Customize visual appearance
* **[Widget Layout & Position](/customization/appearance/layout)** - Adjust positioning
* **[Proactive Engagement](/customization/appearance/engagement)** - Configure proactive messages and animations
* **[Behavior & Tone](/customization/behavior)** - Define communication style